"Andrea! You are great. Just wanted to make sure you know I appreciate that. You do a great job and this is one client that recognizes quality. I do not take you for granted. I recognize that I pay a bit extra for high quality service, and want you to know that you are worth it! I can remember more than one occasion, where I would send you an email, and not expect a reply for a while, and you were right there. Just wanted you to know, I appreciate you professionalism. Your website is the Standard! It is at the top of my list for Quality! And you keep it updated! You Rock! Best wishes, and Happy Holidays to you!"